Most common cause is sweat ingress around the Action Button gasket — sweat dries inside the mechanism and corrodes the contact, or the gasket itself fails leading to liquid in the button shaft. Action Button replacement with new gasket is R1,500 and includes the standard side button — if both have failed it's covered in one repair.

Yes for most users. R1,800 to restore your Ultra 2 to 36-hour runtime is a strong value vs replacing the watch itself (Ultra 2 retail R20,000+). Battery replacement extends your watch's useful life by another 2-3 years. We confirm if your specific case is economical during free diagnostic.

Probably yes. Pairing failure post-repair is usually either incomplete reset/restore by the previous shop, or the battery health calibration wasn't refreshed. We can perform full DFU recovery and re-pair the watch.

Ultra 2 has a much larger battery (36hr vs 18hr nominal) so absolute capacity is higher, but cycle wear is similar. Heavy GPS use during workouts wears the cell faster than passive wear — Ultra 2 owners who do multi-day hikes or long workouts see meaningful capacity loss within 18-24 months.

Yes — first we test whether it's a software issue (Tier 1 watchOS reset usually fixes), then a sensor-level fault (rare), then chip-level (logic board repair). Most cases resolve at Tier 1 software reset. We tell you the tier needed before charging.

Honest answer: any opened Apple Watch has reduced water resistance vs factory new. We use professional cold-press resealing to restore as much as practically possible — splashes, rain, hand washing, and shallow swimming should remain fine. Avoid diving and high-pressure water exposure post-repair.

Apple's trade-in program may offer reduced value or decline trade-in for non-Apple-repaired devices. Third-party trade-in services typically still accept repaired watches at standard market value. We can provide repair documentation if needed for trade-in records.

Most Ultra 2 repairs are 24-48 hours. Action Button replacement is typically same-day. Logic board work for double-tap chip issues can extend to 2-3 working days. For nationwide via The Courier Guy with overnight, total door-to-door turnaround is 3-5 working days.