Xbox Repairs Johannesburg
Xbox Repairs Johannesburg — Series X, Series S & Xbox One
An Xbox usually gives you a clue before it gives up: a black screen where the dashboard should be, a fan that sounds like it's working overtime, or a "Something went wrong" screen with an E-code after an update. We repair Xbox Series X, Series S and every Xbox One at component level in Silvamonte — HDMI ports and retimer chips, internal power supplies, storage, disc drives and overheating. Pick your Xbox below to see what usually goes wrong with it and what it costs to fix.
Silvamonte, Johannesburg & nationwide. Free diagnostic. 6-month warranty on every repair.
Which Xbox do you have?
Tap your console to jump straight to its common faults and starting prices. Not sure? Open the guide below the cards.
Tall black tower with a disc drive and a big fan vent on top.
Model 1882from R1,200 2020 onwards Xbox Series SSmall white (or black 1TB) box with a round black vent. No disc drive.
Model 1883from R1,200 2017 – 2020 Xbox One XFlat, matte-black 4K console — compact for its power.
Model 1787from R1,000 2016 – 2020 Xbox One S / All-DigitalWhite with rows of dotted vents. All-Digital Edition has no disc slot.
Model 1681from R1,000 2013 – 2016 Xbox One (original)Large black box, half glossy, with an external power brick.
Model 1540from R1,000 Series & One controllers Xbox controllersStick drift, dead bumpers, won't charge or pair.
Controllersfrom R350Not sure which Xbox you have? Here's how to check
On the console: look at the sticker on the back or underneath. Next to the barcode you'll see a four-digit Model number.
On the screen (if it still shows a picture): Settings → System → Console info.
Still unsure? WhatsApp us a photo of the sticker and we'll tell you.
What's wrong with it?
Tap the symptom that sounds like yours — we'll explain the usual cause and the starting price.
Xbox repair by model
Starting prices — your exact price is confirmed in writing after the free diagnostic, before any work begins.
Xbox Series X repair
Model 1882 · 1TB SSD, 4K Blu-ray drive
The Series X is a well-built machine, but its HDMI path has a weak spot: between the processor and the HDMI port sits a small retimer chip that cleans up the 4K/120Hz signal, and when it fails you get a console that powers on happily with nothing on the TV. Because the Series X stands upright and breathes through the top, dust and anything spilled from above head straight for the fan. Its power supply is built in, so a surge hits it directly.
What we see most on this model:
- No picture — HDMI port damage or HDMI retimer chip failure
- Overheating and fan noise from dust in the top-exhaust fan
- No power after a surge — internal power supply
- Disc drive not reading 4K Blu-ray or game discs
- Storage errors and update loops
No picture / HDMI
Overheating & noise
Power & board
Storage & disc drive
Full Xbox Series X repair guide — faults, fixes & prices →
↑ Choose a different XboxXbox Series S repair
Model 1883 · 512GB white and 1TB black · digital only
The Series S is the Xbox we see most, because it's the one most South African households bought. It's small and light, which means it gets carried between rooms with the HDMI cable still attached — the number-one way HDMI ports get damaged. It has no disc drive, so its faults come down to HDMI, power, heat and storage, and almost all of them are repairable for well under the price of a replacement.
What we see most on this model:
- HDMI port damage from being moved while plugged in
- No picture with a healthy-looking port — HDMI retimer chip
- Overheating from blocked vents in TV cabinets
- Internal power supply failure after surges
- Storage failures and boot loops
No picture / HDMI
Overheating & noise
Power & board
Storage
Full Xbox Series S repair guide — faults, fixes & prices →
↑ Choose a different XboxXbox One X repair
Model 1787 · 1TB hard drive, 4K Blu-ray drive
The One X squeezed a lot of power into a compact case, and now that most units are five or more years old, heat is the theme. A heatsink full of dust and dried-out thermal paste makes it loud, then unstable. It still uses a traditional hard drive, so it's also the first Xbox One to show storage-related slowdowns and E-code screens.
What we see most on this model:
- Overheating, fan noise and random shut-downs
- Hard drive failure — slow dashboard, E-codes, update loops
- HDMI port damage
- Disc drive not reading
No picture / HDMI
Overheating & noise
Power & board
Storage & disc drive
Full Xbox One X repair guide — faults, fixes & prices →
↑ Choose a different XboxXbox One S & One S All-Digital repair
Model 1681 · includes the One S All-Digital Edition
The One S moved the power supply inside the console, so there's no brick to blame — when a One S won't turn on after a storm, it's the internal supply or the board. The All-Digital Edition is the same console with no disc drive. Both use a mechanical hard drive that's now well past its expected life on many units, which is why 'Something went wrong' and slow updates are so common.
What we see most on this model:
- Hard drive failure — E-codes, update loops, very slow loading
- No power — internal power supply after surges
- HDMI port damage
- Disc drive faults (disc version only)
No picture / HDMI
Overheating & noise
Power & board
Storage & disc drive
Full Xbox One S repair guide — faults, fixes & prices →
↑ Choose a different XboxXbox One repair (original 2013 model)
Model 1540 · external power supply brick
The original Xbox One runs off an external power brick, which makes a 'won't turn on' fault easy to narrow down: if the light on the brick stays off or orange when the console should start, the brick is the first suspect, and that's often an inexpensive fix. Inside, a tired 500GB hard drive is the usual reason these consoles crawl or get stuck on updates.
What we see most on this model:
- Won't turn on — power brick or console power board
- Hard drive failure and update errors
- Disc drive not reading or not accepting discs
- HDMI port damage
No picture / HDMI
Overheating & noise
Power & board
Storage & disc drive
Full Xbox One repair guide — faults, fixes & prices →
↑ Choose a different XboxXbox controller repair
Xbox Wireless Controller (Series X|S and Xbox One), Elite controllers on assessment
Drift and dead bumpers are the two Xbox controller faults we fix most. Drift is wear in the analogue stick module; dead bumpers are usually a worn micro-switch. For heavy gamers we fit Hall Effect sticks, which use magnets rather than rubbing contacts, so they don't wear out the same way. See all controller repairs →
What we see most on this model:
- Analogue stick drift
- Bumper (LB/RB) not clicking or not registering
- USB-C charging port loose or not connecting
Controller repairs
Common Xbox faults — what's usually behind them
No picture on the TV (Xbox turns on)
First check the easy things: a different HDMI cable, a different TV input, and the Xbox's own display reset (with no disc in the drive, hold the Xbox button for 10 seconds to switch off, then hold the Xbox button and Eject button together until you hear the second beep; Series S: Xbox button and Pair button). If there's still nothing, it's hardware.
There are two suspects. The HDMI port gets damaged when a console is moved with the cable attached. On Series X and Series S, a small HDMI retimer chip sits between the processor and the port — when it fails the port looks perfect and you still get no signal. We test both before quoting. Series X|S HDMI port from R1,500 · retimer chip from R1,800 · Xbox One HDMI port from R1,200.
Get a quote for this on WhatsApp →Won't turn on, or clicks and dies
Series X, Series S, One S and One X all have the power supply built inside the console, so a surge — the classic one being the spike when power returns after load shedding — goes straight to it. If the supply is fine, the fault moves to the motherboard's power circuits. On the original Xbox One, check the external brick first: a white or orange light means the brick is getting power; no light at all points at the brick.
Internal power supply from R1,200 (Xbox One family) / R1,800 (Series X|S) · board-level power repair from R1,500.
Get a quote for this on WhatsApp →Loud fan, overheating, shutting down mid-game
Xboxes are quiet when they're clean. When the fan starts roaring or the console switches off in the middle of a game, the heatsink is usually clogged with dust and the thermal paste has dried out. Closed TV cabinets, carpets and pets make it happen faster. We strip the console, clean the fan and heatsink, replace the thermal paste and test it under a full gaming load.
Xbox One service from R1,000 · Series X|S service from R1,200.
Get a quote for this on WhatsApp →"Something went wrong", E-codes and update loops
Error codes like E100, E101, E102 and E106 appear when the Xbox can't finish starting up or applying an update. Sometimes Microsoft's offline system update fixes it. On an Xbox One, though, the cause is very often a failing mechanical hard drive — many are now 7–10 years old. On a Series X or Series S it points to the internal SSD or the system software.
We test the drive, replace it if needed and reinstall the Xbox system software, so the console comes back working rather than just rebooted. Xbox One hard drive replacement from R1,800 · Series X|S storage repair from R1,500.
Get a quote for this on WhatsApp →Won't read discs, or won't take or eject them
Disc faults are either mechanical (a tray or slot-loading mechanism that won't take or eject discs), the laser that reads the disc, or the drive's controller. The Series S and the One S All-Digital have no disc drive at all, so this one only applies to the Series X, One X, One S and the original Xbox One.
Disc drive repair from R1,000 (Xbox One family) / R1,200 (Series X).
Get a quote for this on WhatsApp →Controller drift, dead bumpers or charging faults
Drift repair from R350 per stick · Hall Effect upgrade from R650 · USB-C port from R450. See controller repairs →
Get a quote for this on WhatsApp →Why repair your Xbox instead of replacing it
Repair at iAssist
- Most Xbox repairs start between R1,000 and R1,800
- Keep your console, settings and installed games
- We fix the failed port or chip — not a whole-board swap
- Free diagnostic and a written quote first
- 6-month warranty on parts and labour
Buying a new console
- A new Series X costs well over R10,000 in South Africa
- Re-download every game and set everything up again
- A fixable console goes to landfill
- Second-hand consoles come with their own unknown history
Before you bring it in
Your games and saves: Xbox saves sync to the cloud automatically when the console is online, and your digital games are tied to your Microsoft account, not the console.
Sign-in: you don't need to give us your Microsoft account password. We test with our own account.
After a surge: unplug the console and don't keep trying to switch it on — repeated attempts can turn a power-supply repair into a board repair.
Send a photo of the sticker on the back of your console and a one-line description of the fault — we'll reply with a starting price.
How an Xbox repair works at iAssist
1. Free diagnostic
We test the console on the bench — power rails, HDMI output, storage, drive and fan — and find the actual failed part, not just the symptom.
2. Written quote
You get the fault and the price in writing on WhatsApp. Nothing is opened up for repair until you say yes. Decline and you pay nothing.
3. Component-level repair
We replace the failed port, chip or module under a microscope rather than swapping the whole motherboard — which is why it costs a fraction of a new console.
4. Soak test & hand-over
Every repaired console runs a game under load before it goes back to you, then leaves with a 6-month parts-and-labour warranty.
Three ways to get your Xbox to us
Walk in, arrange Gauteng collection, or ship from anywhere in South Africa. Every repair starts with a free diagnostic and a written quote.
Drop it off at the workshop
Bring the console in to our Silvamonte workshop any business day — just the console and its power cable, no need for the controllers or games unless the fault involves them. We log the fault with you at the counter and the diagnostic is free.
11 Swemmer Rd, Silvamonte, Johannesburg
Mon–Fri 09:00–17:00 · Sat 09:00–13:00
Door-to-door via Eliz Courier
Eliz Courier & Messenger Services collects your Xbox and brings it back once it's fixed — Joburg, Pretoria, Centurion, the East and West Rand. R300 round trip. Pack it in its original box if you still have it, or wrap it well in a towel.
WhatsApp to book collection →Ship via The Courier Guy
Anywhere in South Africa — Cape Town, Durban, Gqeberha, Bloemfontein, Polokwane. We arrange The Courier Guy collection from your door, your Xbox travels to us insured, gets repaired and tested, and comes back the same way.
WhatsApp to arrange courier →Got a different console — or just a controller?
PS5, PS5 Slim, PS5 Pro, PS4, PS4 Slim, PS4 Pro and controllers
View PlayStation repairs → Nintendo Switch repairsSwitch 2, Switch OLED, Switch, Switch Lite and Joy-Con
View Nintendo Switch repairs → Controller repairsDualSense, DualShock 4, Xbox, Elite, Joy-Con and Switch Pro
View Controller repairs → All console repairsEvery platform on one page — faults, pricing and how we work
View console repairs →Xbox repair — frequently asked questions
How much does an Xbox Series X or Series S HDMI repair cost?
An HDMI port replacement on the Series X or Series S starts from R1,500. If the port is fine but the HDMI retimer chip behind it has failed, the repair starts from R1,800. On the Xbox One, One S and One X, HDMI port repairs start from R1,200. Your exact price is confirmed in writing after the free diagnostic.
My Xbox turns on but there's no picture. What should I try first?
Try another HDMI cable and TV input. Then reset the display: with no disc in the drive, switch the Xbox off by holding the Xbox button for 10 seconds, then hold the Xbox and Eject buttons (Series S: Xbox and Pair buttons) until you hear a second beep. If there's still nothing, the HDMI port or the HDMI retimer chip has usually failed, and both are repairable.
How do I know which Xbox I have?
Check the sticker on the back or underside for a four-digit model number: 1882 is the Series X, 1883 is the Series S, 1787 is the One X, 1681 is the One S (including the All-Digital Edition), and 1540 is the original Xbox One. If the console shows a picture, you can also find it under Settings → System → Console info.
My Xbox shows "Something went wrong" with an E-code. Can you fix it?
Usually, yes. Codes such as E100, E101, E102 and E106 mean the Xbox can't finish starting up or applying an update. On an Xbox One, a failing hard drive is very often the cause; we replace it and reinstall the system software from R1,800. On a Series X or Series S, storage repairs start from R1,500.
My Xbox won't turn on after load shedding. What's broken?
Most often it's the internal power supply, which takes the hit from the surge when power returns. Internal power supply repairs start from R1,200 for the Xbox One family and R1,800 for the Series X and Series S. On an original Xbox One, check whether the light on the external power brick comes on — that tells us whether to start with the brick or the console.
Will I lose my games and saves?
No. Repairs to the HDMI port, power supply, fan or disc drive don't touch your storage. Xbox saves sync to the cloud when the console is online, and digital games are linked to your Microsoft account, so even after a hard drive replacement you can sign in and download them again.
How long does an Xbox repair take?
Most Xbox repairs are done within 3–5 working days after you approve the quote, including a soak test under gaming load. If a repair depends on parts or involves board-level work, we'll tell you the expected time upfront.
Is there a warranty on Xbox repairs?
Yes. Every Xbox repair carries a 6-month warranty on parts and labour. If the same fault comes back in that time, we fix it at no cost.
Can you collect my Xbox?
Yes. We collect and deliver across Gauteng for a flat R300 round trip via Eliz Courier. For the rest of South Africa, we arrange insured shipping with The Courier Guy. You can also drop it off at Shop 4, Silvercrest Centre, 11 Swemmer Rd, Silvamonte.
Can you fix Xbox controller drift?
Yes. Stick drift repairs start from R350 per stick, and Hall Effect stick upgrades start from R650. We also replace worn bumper switches and loose USB-C charging ports.
Xbox fault? Book a free assessment.
6-month warranty on all repairs · Written quote before any work begins · Collection & delivery across Gauteng (R300)
iAssist Repair — Shop 4, Silvercrest Centre, 11 Swemmer Rd, Silvamonte, Johannesburg
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