Xbox Series X & S Power Supply Repair Johannesburg
You press the power button and nothing happens — no white Xbox logo, no fan, no startup sound. Or the logo flashes on, there's a click, and the console goes dark again. Most of the time it happened the moment the power came back after load shedding or a storm. Both the Series X and Series S have their power supply built in, so the surge hits it directly; usually that's the only part that's failed. When it isn't, the fault is in the board's power circuits. We test each stage, replace only what's failed, and soak-test the console before it goes back to you.
Silvamonte, Johannesburg & nationwide. Xbox Series X (disc and Digital) and Xbox Series S.
4.9★170 Google reviews
FreeDiagnostic · no bench fee
6-monthWarranty
R300Gauteng collection
SA-wideCourier Guy
Step 1
Which Xbox Series console do you have?
Tap your Xbox to see how its power faults usually show up and what they cost to fix.
Not sure which Xbox you have? Check the sticker
Look at the sticker on the back or underneath the console — next to the barcode is a four-digit Model number.
Step 2
What's wrong with your Xbox?
Tap the symptom — we'll explain the usual cause and the starting price.
Xbox Series X|S power repair prices
Starting prices — your exact price is confirmed in writing after the free diagnostic, before any work begins. No bench fee if you decline.
Xbox Series X
Internal power supply replacementfrom R1,800
Board-level / no-power repairfrom R1,800
Xbox Series S
Internal power supply replacementfrom R1,800
Board-level / no-power repairfrom R1,800
Turns on but no picture? That's usually HDMI — see Xbox Series HDMI port repair. Other faults: all Xbox Series X|S repairs.
Xbox Series power faults by model
Xbox Series X (Model 1882)
Internal power supply · figure-8 power cable · disc and Digital Edition
The Series X has its power supply built into the bottom of the console, fed by a two-pin figure-8 cable — there's no external brick to swap. It's a large supply, built to run the console flat out, and it sits first in line when the mains power spikes. A Series X that went dead the moment the power came back usually has a failed supply and an otherwise healthy board. We test the supply's output on the bench before quoting, so you know which it is.
Most common faults:
- Dead after load shedding or a storm
- Logo flashes, click, then nothing
- Switching off under load in demanding games
- Burning smell from the bottom vents
↓ See Xbox Series X prices
Xbox Series S (Model 1883)
Smaller internal power supply · figure-8 power cable · digital only
The Series S has a smaller internal supply in a much tighter case, and it's usually plugged into a shared multiplug behind the TV — exactly where surges and loose plugs happen. It fails the same ways as the Series X: dead after a surge, or clicking on and off. Before you bring it in, try another figure-8 cable and plug it straight into the wall; it rules out the simple things.
Most common faults:
- Dead after a surge
- Only works in one wall socket or multiplug
- Clicks on and straight off
- Not waking from sleep
↓ See Xbox Series S prices
Xbox Series power faults — what's happening and how we fix it
Completely dead — no logo, no fan, no sound
Start with the simple things. Try another figure-8 power cable and another wall socket, plugged in directly rather than through a multiplug or adapter. Then power-cycle it: unplug the cable for at least 10 seconds, plug it back in and press the Xbox button on the console. Faulty cables and tripped multiplugs cause more 'dead Xboxes' than you'd think.
If there's still nothing, the internal power supply is the most likely cause. We test its output on the bench before quoting, so you know it's the supply and not the board. Internal power supply from R1,800.
Get a quote for this on WhatsApp →
Died during load shedding, a storm or a power surge
When the power comes back after load shedding, or lightning hits the grid, there's often a spike. The Xbox's built-in power supply takes the hit first. Stop trying to switch it on once it's dead — repeated attempts with a damaged supply can spread the damage to the board.
In most cases replacing the supply brings it back. If the surge got further, we test the board's power circuits too, and quote for everything before any work starts. Power supply from R1,800 · board-level power repair from R1,800.
Get a quote for this on WhatsApp →
The logo flashes on, there's a click, and it goes dark
If the Xbox logo lights for a moment and the console switches straight off, power is reaching the board but something stops it starting. It can be a power supply that collapses as soon as the console draws more power, or a short on the board's power circuits. If it starts but shuts down after a while in games, that's more often heat — see Xbox Series overheating repair.
We test the supply under load and then the board's power stages, so you only pay for the part that's failed. From R1,800.
Get a quote for this on WhatsApp →
Won't turn on from the controller, but the front button works
If the console starts from its own power button but not from the controller, that isn't a power supply fault. Check the controller's batteries and pairing, and check the power settings: in energy-saving mode the console switches fully off and can't be woken by the controller in the same way. If neither the button nor the controller works, see the faults above.
Get a quote for this on WhatsApp →
Burning smell, a crackle or a pop
Unplug the console from the wall straight away and don't try it again. A pop or a burning smell usually means a component in the power supply has failed. Don't open the console to look: the supply holds mains voltage, and it can stay charged after it's unplugged.
We open it safely, check whether the damage stopped at the supply, and quote in writing. Power supply from R1,800.
Get a quote for this on WhatsApp →
Power supply tests fine, but it still won't start
If the supply delivers the right voltages and the Xbox still won't start, the fault is on the motherboard — usually a shorted component or a failed power-management chip on one of the power rails. We find it with the board on the bench, replace the failed part under the microscope and test the console under a full gaming load. Board-level power repair from R1,800.
Get a quote for this on WhatsApp →
Before you bring your Xbox in
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Try another power cable and socket first, plugged straight into the wall.
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After a surge, stop pressing the button. Repeated attempts can turn a power-supply repair into a board repair.
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Don't open it. The power supply holds mains voltage even when unplugged.
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Tell us what happened — load shedding, a storm, a pop, or a slow decline.
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Your games and saves stay as they are. A power repair doesn't touch the console's storage.
Not sure what's wrong? Send us a photo.
A line about what happened when it died, plus the Model number from the sticker, is usually enough for us to give you a starting price on WhatsApp.
How an Xbox power repair works at iAssist
1. Free diagnostic
We test the power supply's output on the bench, then the board's power stages, and find exactly which part has failed before quoting.
2. Written quote
You get the fault and the price in writing on WhatsApp. Nothing is opened up for repair until you say yes. Decline and you pay nothing.
3. Component-level repair
We replace the failed port, chip or module under a microscope rather than swapping the whole motherboard — which is why it costs a fraction of a new console.
4. Soak-tested before hand-over
Every repaired Xbox runs a demanding game under load and goes in and out of sleep before it goes back to you, with a 6-month parts-and-labour warranty.
Three ways to get your Xbox to us
Walk in, arrange Gauteng collection, or ship from anywhere in South Africa. Every repair starts with a free diagnostic and a written quote.
In person
Drop it off at the workshop
Bring your Xbox in to our Silvamonte workshop any business day — the console and its power cable. We log the fault with you at the counter and the diagnostic is free.
Shop 4, Silvercrest Centre
11 Swemmer Rd, Silvamonte, Johannesburg
Mon–Fri 09:00–17:00 · Sat 09:00–13:00
Gauteng · R300
Door-to-door via Eliz Courier
Eliz Courier & Messenger Services collects your Xbox and brings it back once it's fixed — Joburg, Pretoria, Centurion, the East and West Rand. R300 round trip. Pack it in its original box if you still have it, or wrap it well in a towel.
WhatsApp to book collection →
Nationwide
Ship via The Courier Guy
Anywhere in South Africa — Cape Town, Durban, Gqeberha, Bloemfontein, Polokwane. We arrange The Courier Guy collection from your door, your Xbox travels to us insured, gets repaired and tested, and comes back the same way.
WhatsApp to arrange courier →
More Xbox and console repairs
Common questions
Xbox Series X|S power supply repair — frequently asked questions
How much does an Xbox Series X or Series S power supply repair cost?
Internal power supply replacement starts from R1,800 on both the Series X and Series S. If the fault is on the board, board-level power repair also starts from R1,800. The diagnostic is free and you get the exact price in writing before any work starts.
My Xbox won't turn on after load shedding. Can it be fixed?
Usually, yes. The surge when the power comes back most often damages the internal power supply and leaves the rest of the console untouched. Stop trying to switch it on, and bring it in for a free diagnostic.
Does the Xbox Series X have an external power brick?
No. Both the Series X and Series S have the power supply built in, fed by a two-pin figure-8 cable. That's why a dead supply needs the console opened.
Can a bad power cable stop my Xbox turning on?
Yes. A damaged figure-8 cable, a loose plug or a tripped multiplug can all look like a dead console. Always try another cable and wall socket first.
Why does my Xbox click and turn off?
Power is reaching the board but something stops it starting — usually a power supply that collapses under load, or a short on the board. We test both to find which.
How do I protect my Xbox from load shedding?
Plug it into a good surge protector, switch it off at the wall before scheduled load shedding, and wait a few minutes after the power returns before switching it back on.
Will I lose my games and saves?
No. A power repair doesn't touch the console's storage, so your games, saves and settings stay as they are. Xbox saves also sync to the cloud when the console is online.
Is it worth repairing an Xbox power supply?
Usually, yes. A power supply repair costs a fraction of a new console, and you keep your setup and storage. If the console has other problems that make it not worth it, we'll tell you before you spend anything.
How long does an Xbox power repair take?
Most repairs are done within 3–5 working days after you approve the quote, including a soak test under gaming load. Board-level repairs can take longer, and we'll tell you upfront.
Can you collect my Xbox?
Yes. We collect and deliver across Gauteng for a flat R300 round trip via Eliz Courier, and arrange insured shipping with The Courier Guy anywhere else in South Africa. You can also drop it off at Shop 4, Silvercrest Centre, 11 Swemmer Rd, Silvamonte.
Xbox fault? Book a free assessment.
6-month warranty on all repairs · Written quote before any work begins · Collection & delivery across Gauteng (R300)
iAssist Repair — Shop 4, Silvercrest Centre, 11 Swemmer Rd, Silvamonte, Johannesburg
← All Xbox Series X|S repairs
