WhatsApp iAssist on 078 742 4769 with your device model and fault description. We assess whether your repair is suitable for courier. Once confirmed, drop your device at any The Courier Guy branch or arrange door collection from your address. We repair it in our Johannesburg workshop and return it via The Courier Guy fully insured. You choose overnight (R180–R250 one way) or standard delivery (R120–R160 one way) — cost added to your invoice.

All Apple devices — iPhone, iPad (all models including Pro, Air, Mini), MacBook Air, MacBook Pro, iMac, Mac Mini, Mac Pro, and Apple Watch. We focus on Level 3 repairs for out-of-province clients — board-level micro-soldering, liquid damage recovery, no-power faults, charging IC, Apple Watch specialist repair, and data recovery. Battery and screen replacements are better done locally.

Level 1 is accessories and basic servicing. Level 2 is part replacement — screens, batteries, charging cables. Level 3 is component-level board repair — micro-soldering individual ICs, replacing charging circuits, repairing NAND storage, recovering liquid-damaged boards. Most South African repair shops only offer Level 1 and 2. iAssist performs Level 3 work on all Apple devices.

Yes — Apple Watch is one of the most underserved repair categories in South Africa. Very few workshops in the country have the tools, parts, or skills to repair Apple Watch at component level. iAssist repairs all Apple Watch models for clients across all 9 provinces — screen, battery, Digital Crown, water damage, and board-level faults. Collection via The Courier Guy from your door.

Yes — the diagnostic is always free regardless of where you are in South Africa. If your device cannot be repaired, you pay only the return courier cost. Nothing else. We provide a written assessment before any work begins and you decide whether to proceed.

Wrap the device in bubble wrap, place in a sturdy cardboard box with foam or thick padding on all sides, seal with packing tape. Declare the full device value at The Courier Guy counter for transit insurance. iAssist photographs every device on arrival to document condition but cannot be liable for damage caused during transit. WhatsApp us if you need packing guidance before sending.

Very often yes. Most South African repair shops do not have micro-soldering capability and correctly decline board-level faults they cannot fix — this does not mean the device is truly unrepairable. iAssist regularly repairs devices that other workshops have turned away. Send us your fault description via WhatsApp and we will tell you honestly whether it is worth attempting before you spend anything on courier.

You choose overnight or standard delivery when you book. Overnight: approximately R180–R250 one way depending on your location. Standard: approximately R120–R160 one way. Both directions (collection and return) are charged — iAssist confirms the exact cost for your location before collection is booked and adds it to your final invoice. The diagnostic is free — you only pay courier and repair costs.

Transit from most provinces: 1–3 business days each way. Diagnostic: same day as arrival. Repair: 1–5 business days depending on complexity. Total typical turnaround: 7–14 business days. Complex board repairs or sourcing specialist parts may take longer — all timelines confirmed before work begins. Overnight courier reduces transit time to next business day each way.

Yes — all repairs carry a 6-month warranty on parts and workmanship regardless of your location in South Africa. If a fault related to the repair occurs within 6 months, courier the device back and we repair it at no charge. Return courier costs for warranty claims are covered by iAssist.