Yes — iAssist collects from anywhere in the Eastern Cape via The Courier Guy. Gqeberha, East London, Mthatha, Grahamstown, Jeffreys Bay, Port Alfred. WhatsApp 078 742 4769 first with your model and fault. We confirm courier cost, method, and turnaround before you ship anything.

The Eastern Cape has very limited specialist Apple repair for complex faults. Gqeberha and East London have screen and battery shops — but board-level micro-soldering, Apple Watch repair, liquid damage recovery, and logic board diagnosis require equipment that Eastern Cape shops typically don't have. iAssist is often the only viable option for Eastern Cape clients with complex faults.

Yes — Eastern Cape clients regularly courier Apple Watches to us. Gqeberha and East London have no Apple Watch specialist repair locally. We handle all models and all fault types — screen, battery, Digital Crown, water ingress, and board-level faults. Collection from anywhere in the Eastern Cape.

Board-level work that local shops cannot do: MacBook no power, liquid damage, charging IC, iPad logic board, iPhone board fault, NAND data recovery, and all Apple Watch repairs. Battery and simple screen replacements are better done locally. The test is simple — if a local shop has turned it away or quoted a full board replacement, courier it to us.

Overnight from Gqeberha or East London reaches us next business day. Standard delivery is 2–3 business days. Overnight is strongly recommended for liquid damage — recovery rate drops significantly with time. Overnight: approximately R180–R250 one way. Standard: R120–R160. Exact cost confirmed before collection.

Very often yes. Eastern Cape shops that don't have micro-soldering equipment will decline complex faults rather than attempt them. It's not that the device can't be fixed — it's that they can't fix it. iAssist repairs many devices sent from the Eastern Cape that local shops called unrepairable. Send us the fault description on WhatsApp and we'll tell you honestly whether it's worth attempting.

Always free. If we cannot repair your device, you pay only the return courier cost back to the Eastern Cape. Nothing else. We provide a written assessment before any work begins and you decide whether to proceed.

Bubble wrap the device, place in a sturdy box with padding on all sides, and seal with tape. Declare the full device value at The Courier Guy counter for transit insurance. You can drop off at a Gqeberha or East London Courier Guy branch, or arrange door collection from your address. iAssist is not liable for transit damage.

Yes — load-shedding surge damage affects MacBooks across South Africa and the Eastern Cape is no exception. The surge kills protection ICs on the logic board. We identify and replace the specific damaged components at board level. This is significantly cheaper than a full board replacement and in many cases fully restores the machine.

Free diagnostic on arrival. Written quote before any work begins. EFT payment on completion before return courier is booked. Courier cost confirmed before collection and added to invoice. Overnight or standard return — your choice based on urgency.