Yes — iAssist collects from anywhere in KwaZulu-Natal via The Courier Guy, fully insured. Durban, Umhlanga, Ballito, Pietermaritzburg, Richards Bay, Newcastle, Hillcrest, Westville. WhatsApp 078 742 4769 first with your device model and fault. We confirm the courier cost and turnaround before you send anything.

Durban has good shops for screens and batteries — Level 2 work. What they don't have is Level 3 micro-soldering capability. Logic board repair, charging IC replacement, NAND data recovery, and Apple Watch specialist repair require equipment and skills that very few KZN shops possess. If a Durban shop has turned your device away, that's exactly when to call us.

Yes — Apple Watch repair is one of our most requested KZN services. Durban and Umhlanga have high Apple Watch ownership, particularly in business and coastal lifestyle sectors, but almost no specialist repair locally. We repair all Apple Watch models for KZN clients — screen, battery, Digital Crown, water damage from the Durban coast, and board-level faults.

Dead MacBook Pro is the top courier from KZN — mostly no-power faults from charging IC failure and load-shedding surge damage. Apple Watch repairs are a close second. iPad soldered charging port micro-soldering and iPhone logic board faults round out the most frequent KZN repairs. All are repairs that Durban's local market cannot perform at component level.

Do not charge it or turn it on again. Salt water from the Durban coast is significantly more corrosive than fresh water and causes rapid oxidation inside the device. WhatsApp us immediately and arrange overnight Courier Guy shipping. Every hour the device sits with salt water inside accelerates the damage. We perform ultrasonic cleaning as soon as it arrives.

Overnight from Durban reaches us next business day. Standard delivery is 2–3 business days. For liquid damage and urgent no-power faults, overnight is the right choice — time matters significantly for recovery rate. Overnight: approximately R180–R250 one way. Standard: approximately R120–R160. Exact cost confirmed before collection is booked.

Wrap the device in bubble wrap, place it in a sturdy cardboard box with foam or padding on all sides, and seal with packing tape. Declare the full device value at your nearest Courier Guy branch or when arranging door collection. iAssist is not liable for transit damage — good packaging and declared insurance is your responsibility. WhatsApp us if you need advice.

Yes — load-shedding power surge damage is one of the most common MacBook faults we see from across South Africa, including KZN. The surge typically destroys specific protection ICs on the logic board. We replace those chips at component level, often restoring the machine completely without needing a full board replacement at R10,000+.

Yes — the diagnostic is always free regardless of where you are in South Africa. If your device cannot be repaired, you pay only the return courier back to KZN. We give a written assessment before any work begins. There is never an obligation to proceed after the diagnostic.

Apple Watch and clear-fault repairs can be quoted before collection. Board-level faults like no-power and liquid damage are quoted after the free diagnostic on arrival. Payment via EFT on completion before return shipping is booked. Courier costs are confirmed before collection and added to your final invoice — no surprises.