Yes — iAssist collects from anywhere in the Western Cape via The Courier Guy, fully insured. Cape Town, Stellenbosch, Paarl, Somerset West, George, Knysna, Mossel Bay — wherever you are. WhatsApp 078 742 4769 with your device and fault description. We confirm the courier cost and method before you ship anything.

Authorised Cape Town providers replace boards at Apple pricing and routinely decline board-level micro-soldering. iAssist does the component-level work they won't — charging IC replacement, NAND recovery, backlight repair, liquid damage recovery. If an authorised Cape Town shop has quoted you R15,000+ for a board swap or declared your device unrepairable, contact us before spending that money.

Level 1 is accessories. Level 2 is screen and battery swaps. Level 3 is component-level board work — micro-soldering IC chips, repairing data lines, replacing individual components without swapping the full board. Cape Town has strong Level 2 coverage but almost zero Level 3 capability. iAssist fills that gap for the entire Western Cape.

Yes — Apple Watch is one of our most common Western Cape couriers. Cape Town's high Apple Watch ownership meets almost nonexistent local repair capability. We repair all Apple Watch models: screen, battery, Digital Crown, water damage, and board-level faults. Collection from anywhere in the Western Cape, fully insured.

Turn it off immediately and do not plug it in. WhatsApp us right away. Arrange overnight Courier Guy shipping — it's the single most important thing you can do for your recovery rate. Salt air and coastal humidity accelerate corrosion inside the device. We perform ultrasonic cleaning and board-level diagnosis on arrival. Many Cape Town MacBooks that look dead are recoverable.

Overnight delivery from Cape Town reaches us next business day. Standard delivery is 2–3 business days. For urgent faults like liquid damage or business-critical no-power devices, overnight is strongly recommended. Costs: overnight R180–R250, standard R120–R160 one way — confirmed before collection is booked.

Yes — strongly recommended. Declaring the full device value at the Courier Guy counter covers the device for transit insurance in the event of loss or physical damage during shipping. iAssist photographs every device on arrival to document its condition, but we cannot be held liable for damage that occurs during transit. Proper packing and declared value are your best protection.

We perform a free diagnostic on arrival. If the device is beyond repair or the repair cost is not economical, we tell you honestly before doing any work. You pay only the return courier back to Cape Town — nothing else. We have repaired many devices Cape Town shops called unrepairable, but we are also honest when a device is genuinely beyond saving.

Yes. A persistent DFU loop that doesn't clear through standard iTunes or Finder restore usually has a hardware root cause — NAND corruption, baseband failure, or a power management fault. We diagnose and repair the underlying hardware. Cape Town clients regularly courier these after being told by local shops that nothing can be done.

We send a written quote — before collection for Apple Watch and clear-fault repairs, or after diagnostic for board-level faults. You approve the quote before any work begins. Payment via EFT on completion, before your device is shipped back to Cape Town. Courier cost is confirmed upfront and added to the final invoice.