The model number is printed in small text on the back of the device. The iPad Pro 11-inch 2nd gen (2020) uses model numbers A2228 / A2231 / A2068 / A2230. Go to Settings — General — About — Model Number. Tapping the model number toggles between the marketing name and the technical identifier. Having your model number ready means we can give you an accurate quote immediately.

Fully laminated — the glass is fused directly to the LCD panel. Glass-only refurbishment is still available using our OCA lamination machine — we separate the broken glass and re-laminate new OEM-grade glass onto the original Apple LCD panel. Full assembly replacement is also available for 24-48 hour turnaround.

Yes. iAssist has a professional OCA lamination machine and bubble removal machine. We remove the broken glass and fit new OEM-grade glass, keeping your original Apple LCD panel intact. If the touch layer has also been damaged, touch replacement is available separately at a higher price but still preserves your original display. Important: very badly shattered glass can sometimes damage the touch during removal — we assess after glass removal and advise you before any extra work. Your LCD panel is never at risk. Takes 3-5 days for the adhesive to cure properly.

Yes — iPad Pro 11-inch 2nd gen (2020) supports Apple Pencil 2nd generation. We use OEM-specification digitizer glass for all screen repairs to ensure full Pencil compatibility is preserved — pressure sensitivity, tilt, palm rejection, and hover where supported.

In the top/side power button — no Home button on this model. A failed side button affects both power control and fingerprint authentication. Replacement restores both functions.

Yes — Face ID via a TrueDepth camera embedded in the display assembly, working in portrait and landscape. We carefully preserve the TrueDepth sensor during screen replacement. If the sensor itself is damaged, we give an honest assessment before any work begins.

The iPad Pro 11-inch 2nd gen (2020) uses a USB-C port. It sits on a modular daughterboard — direct swap for R2,500 with no micro-soldering. Fast and lower risk than soldered repairs.

Screen and battery replacements are typically done within 24-48 hours. Glass-only refurbishment takes 3-5 days for the OCA adhesive to cure. Modular port swaps are often completed same-day. Logic board and liquid damage repairs take 2-4 business days. All turnaround times confirmed at booking.

In most cases yes. The iPad Pro 11-inch 2nd gen (2020) (2020) uses the A12Z Bionic — a very capable current-generation chip. Battery replacement at R1,300 and screen repairs cost a fraction of a new device. For complex logic board faults we give an honest free diagnostic assessment before recommending any repair — we only suggest repair when it genuinely makes financial sense.

Yes — door-to-door collection and return across Gauteng for R300 via Eliz Courier, fully insured. Outside Gauteng we use The Courier Guy for insured nationwide shipping. WhatsApp 078 742 4769 to arrange.